Frequently Asked Questions (FAQ)
Welcome to the Notya FAQ page! We’ve gathered answers to some of the most commonly asked questions about our products, orders, and services. If you need further assistance, feel free to reach out to us!
1. What types of products do you offer?
We specialize in premium Hair Care products designed to nourish, protect, and enhance your hair. Our product range includes shampoos, conditioners, styling products, and treatments suitable for a variety of hair types and concerns.
2. Are your products suitable for all hair types?
Yes! We offer a variety of products designed for different hair textures, including dry, curly, straight, fine, and thick hair. Whether you need moisture, volume, or frizz control, we have something for everyone.
3. Are your products safe to use on color-treated hair?
Absolutely! Many of our products are formulated to be gentle on color-treated hair, providing hydration and protection to prevent fading while maintaining vibrancy and shine.
4. How do I place an order?
Placing an order is simple:
- Visit our website at notyauremothers.store.
- Browse our selection of hair care products.
- Add your desired items to the cart.
- Proceed to checkout and follow the instructions to complete your purchase.
5. How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order through the shipping carrier’s website.
6. Do you offer free shipping?
We offer free shipping on orders over a certain amount (check our shipping policy for specifics). For orders under that amount, standard shipping rates apply.
7. Can I return or exchange my order?
We want you to be completely satisfied with your purchase! If you’re not happy with your order, please contact us within 30 days of receiving your products for information on returns or exchanges. Please ensure the products are unused and in their original packaging.
8. Do you ship internationally?
Currently, we only offer shipping within the United States. However, we are working on expanding our reach and hope to offer international shipping in the future.
9. How can I contact customer support?
You can reach us via:
- Email: [email protected]
- Phone: +1 (205) 268-4503
- Mail: 325 Cambier Rd, Marion, NY 14505
10. Are your products cruelty-free?
Yes! We are committed to ethical practices, and all of our products are cruelty-free. We do not test our products on animals.
11. How can I stay updated on new products or promotions?
To stay informed about new product launches, promotions, and special offers, be sure to subscribe to our newsletter on our website or follow us on social media.
12. Can I cancel my order after it’s been placed?
Once an order is placed, it is processed quickly to ensure prompt delivery. Unfortunately, we are unable to cancel orders after they’ve been confirmed. However, you can contact us as soon as possible if you need to make any changes, and we will do our best to assist you.
If you didn’t find the answer you were looking for, don’t hesitate to reach out to us directly! We’re happy to help with any questions or concerns.