Return Policy

At Notya, we strive to provide high-quality hair care products that meet your expectations. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return process to make your shopping experience as seamless as possible.

1. Returns

We accept returns on most products within 30 days of the delivery date. To qualify for a return, the following conditions must be met:

• The product must be unused and in its original, unopened packaging.
• The product must be purchased directly from our website (notyauremothers.store).
• You must provide proof of purchase (order number or receipt).

If the product you received is damaged or defective, please contact us within 7 days of receiving your order for an exchange or return.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened or used products (unless damaged or defective).
• Gift cards or downloadable digital content.

3. How to Return an Item

To return an item, please follow these steps:

1. Contact Us: Reach out to our customer support team at [email protected] to request a return. Be sure to include your order number and the reason for your return.
2. Return Authorization: Once we approve your return, we will send you detailed instructions and a return shipping label (if applicable). Please note that return shipping costs may be deducted from your refund unless the return is due to a defective or damaged product.
3. Pack and Ship: Carefully pack the product in its original packaging and ship it back to the address provided. Ensure the item is securely wrapped to prevent any damage during transit.
4. Processing the Return: After we receive the returned item, we will process your refund or exchange within 7-10 business days. Refunds will be issued to the original payment method.

4. Exchanges

If you would like to exchange a product for another item, please contact us at [email protected]. We’ll be happy to help you process an exchange if the product is eligible.

5. Refunds

Once we receive your returned item and confirm it meets the return criteria, we will issue a refund for the purchase price (excluding shipping costs). Please allow up to 10 business days for the refund to appear in your account, depending on your payment method.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will provide a full refund or replacement at no additional cost to you. You may be asked to provide photos of the damaged item for our records.

7. Canceling an Order

If you wish to cancel an order after it’s been placed, please contact us immediately. We process orders quickly to ensure fast shipping, so cancellations are only possible if the order has not yet been shipped. If your order has already been processed and shipped, you can return it following our standard return policy.

8. Shipping Costs

• Return Shipping: Customers are responsible for return shipping costs unless the product is defective or damaged.
• Original Shipping Fees: Original shipping fees are non-refundable, except in cases of defective or damaged products.

9. Contact Us

If you have any questions or concerns regarding our return policy, please feel free to contact us:

• Email: [email protected]
• Phone: +1 (205) 268-4503
• Mail: 325 Cambier Rd, Marion, NY 14505

Thank you for choosing Notya! We appreciate your business and are committed to ensuring your satisfaction.